Shipping policy

Shipping Policy

At Natural Essence Care, we are dedicated to delivering your products securely and efficiently. Below, you'll find the details of our shipping policy to ensure clarity and transparency.

Processing Time

  • All orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Times

France

  • Standard Shipping: €8.80 (Delivery in 2-4 business days).
  • Free Shipping: Available on orders over €50.

Western Europe & North America

  • Standard Shipping: €22.00 (Delivery in 2-7 business days).

Other Countries

  • Standard Shipping: €29.00 (Delivery in 2-8 business days).

Note: Shipping rates and delivery times may vary based on your specific location and the current demand.

Order Tracking

  • Once your order has been shipped, a tracking number will be sent to you via email, allowing you to monitor your package in real-time.

Customs, Duties, and Taxes

  • International orders may incur customs fees or import taxes, which are the responsibility of the customer.
  • These charges vary by country, so we recommend checking with your local customs office for more information before placing an order.

Lost or Damaged Items

  • If your order is lost or arrives damaged, please contact us immediately at support@naturalessencecare.com.
  • We are committed to resolving any issues promptly and ensuring your satisfaction.

Thank you for choosing Natural Essence Care for your skincare needs. Your trust in our products inspires us to deliver the best service and quality possible. We look forward to serving you!