Return Policy

Return Policy | Natural Essence Care

At Natural Essence Care, we prioritize your satisfaction and stand behind the quality of our organic skincare, haircare, and body care products. If you’re not completely happy with your purchase, our return policy ensures a hassle-free experience.

Return Policy Overview

We offer a 30-day return window, giving you the flexibility to return products within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The product must be in its original condition: unopened, unused, and with all original packaging intact.
  • A proof of purchase (order confirmation or receipt) is required.

⚠️ Note: Opened or used items, as well as certain hygiene-sensitive products, may not be eligible for returns due to health and safety regulations.

How to Initiate a Return

To start a return, contact us at support@naturalessencecare.com with:

  1. Your order number.
  2. A description of the issue or reason for the return.

Once your return request is approved:

  • You will receive a return shipping label and detailed instructions on how to send the product back.
  • The return shipping cost may vary depending on your location.

Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 10 business days to your original payment method.
  • Shipping fees (if any) are non-refundable.

Non-Returnable Items

Certain items are non-returnable, including:

  • Custom or personalized products.
  • Hygiene-sensitive products (e.g., skincare or haircare items that have been opened or used).
  • Gift cards.

Exchanges

If you wish to exchange a product:

  1. Follow the return process for the original item.
  2. Place a new order for the replacement product.

This ensures faster processing and availability.

Shipping & Return Fees

  • Customers in Europe and North America:
    • Return shipping fees may apply unless the return is due to a damaged or incorrect product.
  • Customers are responsible for ensuring items are securely packaged to avoid damage during transit.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery:

Why Choose Natural Essence Care?

  • Organic, premium-quality products designed for all skin and hair types.
  • Flexible 30-day return policy for your peace of mind.
  • Fast shipping to Europe and North America via reliable partners like Spocket.