Refund policy
Return & Refund Policy | Natural Essence Care
At Natural Essence Care, your satisfaction is our priority. We’ve designed our return and refund policy to be simple, transparent, and customer-focused. Below are the details:
30-Day Return Policy
We offer a 30-day return window for all eligible purchases. You can request a return within 30 days of receiving your order.
Eligibility for Returns
To qualify for a return:
- The item must be in the same condition as when received: unworn, unused, with tags, and in its original packaging.
- A receipt or proof of purchase must be provided.
To initiate a return, contact us at support@naturalessencecare.com. Upon approval:
- We will provide a return shipping label.
- You will receive detailed instructions for sending your package back.
⚠️ Note: Returns sent without prior authorization will not be accepted.
If you have any questions, reach out to support@naturalessencecare.com.
Damaged or Incorrect Items
If your order is defective, damaged, or incorrect, contact us immediately at support@naturalessencecare.com. We’ll evaluate the issue and work to resolve it quickly, including issuing a replacement or refund.
Non-Returnable Items
For safety and hygiene reasons, the following items are not eligible for return:
- Perishable goods (e.g., food, flowers, or plants).
- Custom or personalized products.
- Personal care items, including beauty or skincare products.
- Hazardous materials, flammable liquids, or gases.
- Sale items and gift cards.
If you are unsure about an item’s return eligibility, contact us at support@naturalessencecare.com.
Exchanges
To exchange a product:
- Return the original item following the return process.
- Place a new order for the replacement product.
This ensures you receive the replacement product as quickly as possible.
European Union: 14-Day Cooling-Off Period
For customers in the European Union:
- You may cancel or return your order within 14 days of receipt, as per EU regulations.
- The item must be in its original condition: unworn, unused, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds:
- Refunds will be issued to your original payment method within 10 business days.
- Additional processing time may be required by your bank or credit card provider.
If you don’t receive your refund within 15 business days, please contact us at support@naturalessencecare.com for support.
Why Shop with Natural Essence Care?
- Premium organic skincare products designed for all skin and hair types.
- Hassle-free returns and exchanges to ensure your satisfaction.
- Dedicated customer support to provide a seamless shopping experience.
Thank you for choosing Natural Essence Care for your skincare and haircare needs. We value your trust and look forward to serving you again!
For any additional questions, please contact us at support@naturalessencecare.com.